How to place an order?
- Select your medicines from the main Menu on homepage www.allenhomeopathy.com.
- Add all the required Products to cart by a click on ‘Add to Cart’ in each product page.
- Proceed to `Checkout` page by a click on ‘your cart’ placed to the top-right of the page.
- Enter the Shipping address therein and select your Payment option(If an existing customer- login to your account to get your saved address).
- Proceed with instructions on payment gateway (Cash On Delivery available for orders more than Rs. 400/-).
- On completion of payment process, order confirmation will follow by Email and SMS and tracking details will be sent on dispatch of order.
How to Re-order an earlier placed Order ?
It is very simple. Just `Login` from homepage using your email id and password, click on `cart` tab, which is located on the top of the page. Here you will find complete list of Products added previously to cart . Click `Checkout` and proceed with payment process.
Is Cash-On-Delivery available?
Yes COD facility is available in select cities (check your Pincode here) and for minimum Order Rs 400/-.
In Cash-on-Delivery, you will have to pay the order amount to our courier partners at the time of the actual delivery, rather than paying in advance.
Please follow the steps below to place your orders using Cash-on-Delivery payment option:
- Select required Products from Main menu and Add them to your Shopping Cart.
- Proceed to checkout.
- Login or enter your shipping addresses and scroll down for payment options.
- Select Cash-on-Delivery as your payment option and proceed with instructions. (Minimum Order value- Rs 400/-).
We also accept payments through all VISA/Master Debit/Credit Cards & Internet Banking.
I am having problems ordering through your website. What can I do?
It may be a problem with the server or the site may be under maintenance for a short period of time. Please try to open the website after a couple of minutes.
Please follow the suggested steps if you still face problems with placing Order:
- Check that your browser is up-to-date and Refresh your page to load the content again or.
- Clear your browser cache and reload your page.
- If you are still experiencing difficulties, please try using a different browser or a different computer.
In case problem persists, please feel free to contact Us or write to us at email@example.com
My Credit card details are not being accepted. What's wrong ?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to contact Us or write to us at firstname.lastname@example.org
How can i Cancel an order?
Cancellations are allowed only till the product is not shipped from our warehouse. Please contact our Customer-Care team immediately at email@example.com to assist you with the same.
How long does it take to receive a refund of Cancelled/ Non-Available medicine?
We will process your refund within 3-10 business days of our confirmation, as this involves inter-banking refund procedures which does take little time.
All refunds (except for COD) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase).
What if the product is received in damage condition upon delivery?
Do not worry, if upon delivery of the product, you discover that the product is received in broken/damaged condition or you received a wrong medicine, immediately notify our Customer Care team at firstname.lastname@example.org, We will refund, or send a replacement product, depending on your preference.
How can I Track my order?
Your order tracking details are updated to you by Email and SMS immediately on dispatch of order with tracking website link of courier through which the parcel is sent.
If you are having trouble reading the emails or if you haven’t received any update, please get in touch with our Customer Care immediately.
Order Tracking websites-
For Delhivery courier – www.delhivery.com
For FedEx courier – www.fedex.com/in
For Aramex courier – www.aramex.com
For Gojavas courier – www.gojavas.com
For Ecom-express courier – www.ecomexpress.in
How quickly can I get my order delivered?
We normally dispatch order within 2 working days from Date of order and it can take up to 1-7 Days from the time of pickup to Deliver a consignment, through Courier as per their normal delivery period depending on the delivery location.
You will receive automated SMS / Email on next day of dispatch of parcel with courier docket particulars and Tracking options.
How do I change my shipping address after my order has been placed?
Changing Shipping Address is possible only till the product is not shipped from our warehouse. Please contact our Customer-care Support@allenhomeopathy.com to assist you with the same.
***Please do not modify shipping address in payment gateway page, as the change in information is not intimated to us by payment gateway.